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03-20-2007, 01:11 PM
| #76 (permalink) |
| An American American  Join Date: Sep 2000 Location: East of Eden, Texas
Posts: 36,899
| If you had read all the posts, you might understand the matter better...kinda hard to read them, I admit 
__________________ ------------------ 'A government that is big enough to give you everything you want, is also big enough to take away everything you have.' - Thomas Jefferson I think one should worry more when people are lining up to get out of a country rather than into it. If they're sneaking in, we must be doing something right. The Chronicles of Zap, from the early 21st century www.vortexbuicks-etc.com   |
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03-20-2007, 01:23 PM
| #77 (permalink) |
| Fuhgeddaboudit  Join Date: Sep 2000 Location: Brooklyn, NY
Posts: 16,519
| I don't run Alky so my opinion is unbiased. Bottom line is read or ASK about the warranty BEFORE you buy. Coolingmist's policy is quite clear http://www.coolingmist.com/info.aspx?key=policy 
__________________ ED BAKER 87-T, Maplight equipped rear view mirror.. 93 PARK AVE"SUPERCHARGED" BPG#1458 My Photo Page   buickperformancegroup.com "As democracy is perfected, the office of President represents, more and more closely, the inner soul of the people. On some great and glorious day the plain folks of the land will reach their heart's desire at last and the White House will be adorned by a downright moron."---H.L. Mencken 1927 |
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03-20-2007, 03:07 PM
| #78 (permalink) | |
| 2 GN's = No money!!  Join Date: Sep 2000 Location: Keswick, Ontario, Canada
Posts: 3,332
|  Quote:
I have read all of the posts and while I have not bought anything from Cooling Mist I think Cooling Mist has done the right thing here. The post starter (from what I gathered) didn't even buy the product from Cooling Mist but from a third party. I do run alcohol injection and if I ever feel that I want a different controller I would strongly consider the Cooling Mist controller.
__________________ Paul Beal pbeal@sympatico.ca First official Canadian member of the DSR..... That's just how we roll. 1986 GN # 1 11.38 @ 120.25 mph with 1.501 60' 1986 GN # 2 13.25 @ 102.95 mph with 2.086 60' | |
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03-20-2007, 05:00 PM
| #79 (permalink) |
| 1 of 64,000,000  Join Date: Jul 2005 Location: Flanders, N.J.
Posts: 10,269
 | Bill , sometimes it is how you read a post that makes all the difference...I just PM Dave at coolingmist about this very subject..he got back to me right away..I had always read his responses and being defensive or superior and his last response has changed my mind.. and after reading some of Dave's othe replies in other threads again..I feel I have judged him wrong..if my unit ever fails he will probally be getting a call from me...Dave keep up the good work
__________________ 11.599 @ 119.91 eat that Ferret Joe and JoeNational Tuning in Progress Sean Ryder Buick Performance Group Vice-Chairman www.buickperformancegroup.com see thread for Engine Specs http://www.turbobuicks.com/forums/wa...tml#post680751 happy now Rich  |
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03-20-2007, 05:23 PM
| #80 (permalink) |
| Registered User Join Date: Mar 2007
Posts: 17
| Coolingmist, Sorry, but did you even spend more than 5 seconds looking at the controller? The fuse holder and original fuse were still intact on the controller!!!! That proves to me that you didnt even try to diagnose what was really wrong with it. I opened the case in my garage after it failed and a screw/nut or whatever it was flew out and I couldn't find it. Oh well I thought, it was loose before I opened it. That shows you why there are missing screws/nuts...b/c they were rattling around in the enclosure when I opened it. More Boost, Thank you for seeing my point. After all this "bickering" he finally says we can "working something out." Also, I originally went through the company whom I bought it from, Greg Guster at enginerunup.com, and HE turned it over to coolingmist. later Jordan |
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03-20-2007, 05:37 PM
| #82 (permalink) | |
| Turbo Buicks Vendor Join Date: Sep 2004 Location: Atlanta
Posts: 158
| Quote:
that is not true. That policy has been on our site since day 1. Except when you bought it it say 90 days. your controller was purchased last fall when it had a 90 day warranty which as I pointed out I would have covered it had you not opened it. lastly just so you know. you are not our customer, you are ENGINERUNUPS customer. They are not our dealer, they are another manufacturer. So in otherwords, when we denied the warranty, we denied it to them not you. Maybe that makes no difference to you, but its the way it is. We had 1 other customer that ordered a controller from Enginerunup and it was defective. This was about 2 months ago. Guess what the end result was? We shipped them a new controller because they didn't open it. I understand why you angry, I understand your point completely. We are all human and everyone on this board would want to have it warrantied. MOST of us understand that you cant OPEN it, and if you do its VOID. Please dont tell people that the warranty was not posted on our site. I cant vouch for GREG if they posted it or not, its not my call. But for us, we had it posted from day 1. I also want to clarify that the company you purchased this from did nothing wrong IMO. They had a customer that had a problem with a controller and they sent it to us for warranty and we declined it. Bottom line, had you followed the warranty guidelines you would have a new controller today. I dont know how many times I can say it. You dont like that policy, you made that clear. We all have opinions. | |
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03-20-2007, 06:03 PM
| #83 (permalink) |
| Registered User Join Date: Mar 2007
Posts: 17
| Coolingmist, I understand that you're sticking to your "policy." I just figured that you would understand my point of view on the subject if I explained myself. Greg Guster with Engine Runup is a stand up guy. I totally agree with that. He even offered to pay half of what he pays for your controllers ($160) and i'd just cover the remaining $80 and shipping/handling. I declined his offer and told him thanks for trying to make things right. My problem wasn't with him I guess, and it wasnt with you either. It was with the fact that the controller broke on me with very minimal street time. For what its worth, the controller worked beautifully when it was working, but it just took a crap on me out of nowhere. later Jordan |
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03-20-2007, 06:14 PM
| #84 (permalink) | |
| Turbo Buicks Vendor Join Date: Sep 2004 Location: Atlanta
Posts: 158
| Quote:
I agree about Greg. Maybe had you called me directly and spoke to me about this we could have worked this out. As you know, you and I had no contact until this post. This is why after a few posts I didn't want any hard feelings so I thought I can make an exception and we can work out something to make us both happy. you wanted nothing to do with it. | |
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03-20-2007, 07:48 PM
| #85 (permalink) |
| Registered User Join Date: Mar 2007
Posts: 17
| Coolingmist, Ok, so we both have our points. And I understand I got caught on a technicality. I just figured you would have given me the benefit of the doubt and helped me out in any way, shape, or form. The main reason why I couldn't take you up on your offer is b/c after I found out that you wouldn't initially do anything for me, I removed the alky system from my bike and parted it out. Now its too late. Later Jordan |
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03-20-2007, 08:40 PM
| #86 (permalink) | |
| Registered User Join Date: Nov 2005
Posts: 2,313
| Quote:
Interesting also that after the earlier editing to see where/ how the 3rd party came back into play.
__________________ "News is like hot soup, it's meant to be sipped. if you swallow a big mouthful, you'll get burned". "Some days, it's just not worth chewing through the restraints." | |
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03-21-2007, 01:01 AM
| #87 (permalink) |
| My GN has a baby seat  Join Date: Sep 2004 Location: The Great White North EH.
Posts: 2,716
| So, we go from the controller being beat up and harness cut and unit opened and screws missing from circuit board etc., to the power harness in tact complete with fuse holder and basically denied warranty because the guy looked inside and the loose screws fell out. even though you stated, "had the fuse holder been intact we would have warranted it." There is not one guy here with any technical skill that woul'd have a look to see if there is something silly causing the fault before going through the inconvience of sending the unit in and waiting for a new one. I've seen and repaired more than a few poorly soldered connections on different stuff. Customer service goes a long way, your products may be of high quality but I still say unless the guy blaintantly fried it, it shouldn't have come to this.
__________________ A closed mouth gathers no feet |
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03-21-2007, 11:10 AM
| #88 (permalink) | |
| Turbo Buicks Vendor Join Date: Sep 2004 Location: Atlanta
Posts: 158
| Quote:
You are entitled to your opinion. | |
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03-21-2007, 02:39 PM
| #89 (permalink) | |
| My GN has a baby seat Join Date: Sep 2004 Location: The Great White North EH.
Posts: 2,716
| Quote:
Thats good, cause thats all I was offering  Take care 
__________________ A closed mouth gathers no feet | |
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08-27-2007, 08:56 PM
| #90 (permalink) |
| Registered User Join Date: Mar 2007
Posts: 17
| Does anyone know how I can get in contact with Greg Guster with Engine Runup? I sent him back the good controller back months ago and he will not return my emails. I emailed his personal email, his wife's, and their website email. I dont have his phone number or my refund! thanks Jordan |
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