Coolingmist Issues

[coolingmist]

Originally Posted by turbosy

Jack,

Yeah I guess I can understand the part about opening up the case. I could have tightened up all the loose screws to where he would have never known I was in there or that they had rattled loose. But since im an honest guy, I just slapped the plate back on it and shipped it out. I figured he'd do electrical checks on it and find out that it was a bad trans/resis or something. I also thought that he'd actually be somewhat trustful and believe what I was saying about the situation. Oh well, there are good business owners and there are bad.

David,

I took the controller back apart for shits and noticed that the backing plate actually contacts and pinches the vacuum hose that runs from the vacuum nipple and 90's into the tiny map(?) sensor. It appears as though your manufacturer tries to form the hose, but it definately restricts airflows. Or at least it did on mine.....something you might wanna look into.

later
Jordan

Jordan,

We are not "Bad" business owner. Buy a laptop and open it the case and then try to return it for warranty and see what the manufacturer does. Also just for the record we have absolutely nothing to do with you. You did not purchase our controller from US or one of our dealers. In otherwords, any warranty would have been granted to that company you bought it from.. In otherwords, we did not deny YOU, we denied it to them. I am sure that is of little consolation to you. I do wish this could have been resolved better, the unit as pointed out was a mess and we made a decision. Had you dont what everyone else does and sent it back, we could easily have replaced it.


Lastly, there is no restriction on the map sensor. All of the units are tested and hand calibrated. When its hooked up to the system they have to test it using actual boost and calibrate. While its not impossible that a unit can get past the Q/A, its not likely and would be an isolated incident.

Good luck.

[coolingmist]

Jordan,

I dont want any more hard feelings about this. Requirements for warranty are there for a reason. It is to protect our company. We dont look for a reason to deny a warranty, we simply look for the warranty guidelines to be followed.

I will be willing to work something out with you if you still want it covered under warranty. If you do email us at info@coolingmist.com.

David

[turbosy]

David,

Last time I checked this wasnt a laptop, nor are you a big company like HP!!! It is a basic, crappy little controller that adjusts voltage based on map voltage with adjustable turn on points and ramp settings. THis thing costs pennies to replicate, unlike a more expensive item like a laptop. Im done with you.

later
Jordan

[coolingmist]

Originally Posted by turbosy

David,

Last time I checked this wasnt a laptop, nor are you a big company like HP!!! It is a basic, crappy little controller that adjusts voltage based on map voltage with adjustable turn on points and ramp settings. THis thing costs pennies to replicate, unlike a more expensive item like a laptop. Im done with you.

later
Jordan

Our controller takes "pennies" to replicate? Do you really believe that? We have a 16 bit digital processor and smart device programming. Im not comparing to a Laptop in terms of complexity but its certainly far more complex than an analog device.

Warranty guidelines are for a reason.

Thanks and good luck.

[turbosy]

Well, whatever you have in it, it FAILED. So it can't be that great.

[coolingmist]

Originally Posted by turbosy

Well, whatever you have in it, it FAILED. So it can't be that great.

So you think that there is a controller on the market that cant fail?

Your argument is silly, I am sure its made out of frustration. Maybe you should take a time out so you can make rational statements because that statement is just sad. I would assume as I said that its out of frustration.

[turbosy]

Well, your product failed and you failed as a reasonable business owner. I guess you have something in common with your controllers. BTW, I am far from frustrated and just about anyone will agree that you are unreasonable and this is bad business on your part.

later
Jordan

[coolingmist]

Originally Posted by turbosy

Well, your product failed and you failed as a reasonable business owner. I guess you have something in common with your controllers. BTW, I am far from frustrated and just about anyone will agree that you are unreasonable and this is bad business on your part.

later
Jordan

I will let everyone read this thread and be the judge. We have been more than reasonable with you.

Eitherway, you made your position clear. Good luck.


David

[turbosy]

Just out of curiosity, when you had the broken controller, did you actually try to determine what was wrong with it by doing checks on the circuitry? Or did you just see a loose screw rattling around in there and stopped with the investigation?

Good Luck
Jordan

[Just a Six??]

I have never dealt with either of you & have no gains by making a comment. I do know that Caspers is a STAND UP VENDOR! Would you agree? Well, I took apart a knock sensor, actually just tried to & stopped. I sent it to John & was told no dice. I had him ship it back (he covered it) & I still use it. You tamper with the product & you will get little sympathy from a vendor. It seems like the norm, so next time dont open it up & you wont have a problem I would think?

[NJBuickRacer]

Originally Posted by coolingmist

I will be willing to work something out with you if you still want it covered under warranty. If you do email us at info@coolingmist.com.

David

The smart thing to do would be to take him up on this offer, if you don't want to use it on your vehicle anymore then you would at least have a resellable item.

[Doc1of7]

Hmmm, here's the warranty policy, anyone see where removing the rear panel negates the warranty?.
Gee, such a great unit. and a 90 day warranty.

http://www.coolingmist.com/info.aspx?key=policy


So how is altering the units, and reselling them?. Seems like it's known to some, but no one's willing to try and stop any repeats of the above.


BTW, what was the outome of the lawsuit, that so injured your sales?.

[coolingmist]

Originally Posted by Doc1of7

Hmmm, here's the warranty policy, anyone see where removing the rear panel negates the warranty?.
Gee, such a great unit. and a 90 day warranty.

http://www.coolingmist.com/info.aspx?key=policy


So how is altering the units, and reselling them?. Seems like it's known to some, but no one's willing to try and stop any repeats of the above.


BTW, what was the outome of the lawsuit, that so injured your sales?.

You need to learn to read. Its 1 year. The IPAQ in our commander kit has 90 days the rest of the kit is a year. But like everything else, you like to lie and distort the truth or make the "truth" what you want it to be.

I am GLAD people can read this. If you dont like our warranty, I DONT CARE. It is what it is. I would not want to sell a controller to someone that wants to open the enclosure. You made it quite clear a long time ago you are troll, so like or dislike what you want.

[Doc1of7]

Originally Posted by coolingmist

You need to learn to read. Its 1 year. The IPAQ in our commander kit has 90 days the rest of the kit is a year. But like everything else, you like to lie and distort the truth or make the "truth" what you want it to be.

I am GLAD people can read this. If you dont like our warranty, I DONT CARE. It is what it is. I would not want to sell a controller to someone that wants to open the enclosure. You made it quite clear a long time ago you are troll, so like or dislike what you want.

LMAO.....

Crawl out of that hole of denial, before you accuse anyone of anything.

Your so clueless, that it's laughable!!.

It's a laugh now, that you've shown your own words to be empty, your posted warranty doesn't mention opening the case, that warranty on you web page is a contract, run it past your lawyer buddy you allege having, and get back wiht us about stated policy/ warranties.

Troll, LMAO, how many postings have you done other then to hype your product?. LMAO, let's see some URLs for your postings here where your not hyping you product.

BTW, you hardly represent the best that America has to offer. You still haven't tried to head off the problem by announicng who it is you KNOW is tampering wtih your units.

Speaking of reading so what did happen with your lawsuit for lost sales?

Please, try being honest and forward enough to actually answer the guestions posed.

[coolingmist]

Originally Posted by Doc1of7

LMAO.....

Crawl out of that hole of denial, before you accuse anyone of anything.

Your so clueless, that it's laughable!!.

It's a laugh now, that you've shown your own words to be empty, your posted warranty doesn't mention opening the case, that warranty on you web page is a contract, run it past your lawyer buddy you allege having, and get back wiht us about stated policy/ warranties.

Troll, LMAO, how many postings have you done other then to hype your product?. LMAO, let's see some URLs for your postings here where your not hyping you product.

BTW, you hardly represent the best that America has to offer. You still haven't tried to head off the problem by announicng who it is you KNOW is tampering wtih your units.

Speaking of reading so what did happen with your lawsuit for lost sales?

Please, try being honest and forward enough to actually answer the guestions posed.

This doesn't concern you. I dont care about your opinion. You are ignored from now on.