Steve,
Thank you for getting Lawrence Conley's side of the story. It has opened up my eyes to just what I am dealing with and the severity of this case. We all know there are 3 sides to every story...My side, His side, and the truth. I will post the truth *with* facts and proof that Lawrence Conley is flat out lying. I will respond to the statements that Lawrence wrote with my side and some proof of the lies that are being told.
"I recommended a B/B system to the customer in the beginning! -The customer wanted the Sequential.] [We ordered the "special" seq.
unit per his instructions!"
*** This is a flat out lie!!! I ordered the Bank-to-Bank from the start as can be seen
here with my PO sent to Conley's Performance Plus dated 02-21-01 along with
this cashiers check for $2500 dated 02-22-01. Also when my system finally came in over 5 months later if I had indeed *changed* the order to "the "special" seq.
unit per his instructions" like Lawrence claims why does his own reciept state that I got the Bank-to-Bank system as can be seen
here dated 07-10-01?? Lawrence didn't even know I had the Seq. unit until I contacted him about it being the wrong thing.
"[As the customer said ... We did indeed misplaced the check!]"
*** At least he admits to loosing my check ***
"[THE CUSTOMER IS CORRECT! I have maintained a REAL, FULL TIME job for the 14-15 years that CPP has been in business. I NEED TO EAT TOO! The customer was aware of this "BEFORE" he came by, "BEFORE" he ordered and "BEFORE" he sent his money. He was aware that I am available AFTER 5:00PM.]"
*** I was very aware of this and will coment below ***
"[He called BEFORE 5:00PM. I was handling the project personally.]"
*** Actually I called after 5:00 Pm as instructed several times. The problem with this and the reason I never got to talk to Lawrence is beside the full time job he has he also races his Tweaked II car all over the US. So even when I would call after 5:00PM most of the time he was out of town at races. You can see just part of his race schedule on his website at
http://www.conleyracing.com/cpptweak.htm and see that he is out of town *ALOT*. Also I came to find out that after 7:00PM they did not answer the phone so I only had a 2 hour window to call and then I had a shoot and miss to when he was at a race.
"[The customer was informed personally that the FP conversion BOX was on back order for parts. He CONTINUALLY stated to me (when he called me after 5:00PM)that HE WAS IN NO HURRY - THAT THE CAR WAS NOT YET CONSTRUCTED!]"
*** This is true for the first 3-4 months I was not in a hurry because I had other things going on but then when it drug out over 5 months it was getting ridiculous ***
"[He called BEFORE 5:00PM. I STILL have my job and was still handling the project personally.]"
*** Sometimes I would call before 5:00PM to see if Lawrence was going to be in or at a race and I would leave messages for Lawrence to call me back but he never would. ***
"[He finally called AFTER 5:00PM.]"
*** Actually I finally caught him at the shop and not at a race. And within the 2 hour window that he answers the phone. ***
[A special conversion (black box) was being constructed by FP. The parts were STILL on BO. HE again stated - "THAT THE CAR WAS NOT YET CONSTRUCTED"!]
*** This is 100% a lie. If anyone has used or seen a Speed Pro system you would know that they are pretty much universal. It is a stand alone computer that with the proper accesoiries will work on any fuel injected car. All you need is a magnetic pick up on the crank, the MAP sensor(which I never got), the TPS sensor(which I never got), the air and water temp sensors(which I never got), a wide band O2 sensor, and an ignition system to send spark to the plugs(which I kinda got but really won't work). There is no magical "black box" needed.
"[He must have been calling BEFORE 5:00PM.]"
*** I have covered the 2 hour window, out of town for races, and messages left but not returned. ***
"[I was TOTALLY UNAWARE of the customers dissatisfaction with the charges and did NOT HEAR ABOUT THAT DISSATISFACTION until he called me at a MUCH LATER date. I was ONLY TWO[2] offices down when he made the payment and picked up his system. I would have been MORE than happy to revisit and discuss any billing discrepancy at that time and clear up any misunderstandings!] [THEN you wouldn't have to read all of this stuff!]"
*** I am a very easy going guy so basically I just took it when the bill was presented. I did not make it an issue until I found out I got the wrong system and after looking at other retailers for the Speed Pro Bank-to-Bank system and seeing I paid almost $900 more then most other places sell the same unit for. I tryed calling about the unit being wrong but ran into Mr. conley not being there because of races and when I would leave messages Mr. Conley would not call me back. I then only heard from Mr. Conley after I resorted to sending a fax on 08-23-01 voicing my concerns with the price and the fact that the unit was the wrong one.
"[NOTE: He has been calling me for MONTHS for the system, finally gets it, gets stiffed on the bill, and THEN ... left it on the floor for a couple of weeks.]"
*** yes *I* called for over 5 months to get updates on the unit. Mr. Conley nor any one from Conley's Performance Plus *ever* called me in those 5+ months to give me updates. *I* always had to call and *I* always had to try to catch Mr. Conley since he handled it personally. Yes I did get busy and left it on the floor after I picked it up because after waiting over 5 months for it what was another couple of weeks. I too own a business and that comes first. ***
"[REMEMBER ... He would send us the unquestioned balance?]"
*** I am not going to send an extra $200 when I got screwed on the price as confirmed by over 3 other Speed Pro retailers. And just FYI I have been told by 2 other Speed pro retailers that they can get me the Bank-to-Bank system in less then 3 weeks time. ****
"[$1995 is the price of a standard GN/T system. His was to include all of the sensors, box, injector harness and stuff.]"
*** LOL....but I sent $2500 and *NEVER* got all the sensors or correct injector harness and stuff. ****
"[This is the way FP provides the system. TWO[2] Injector wires will not be used.]"
**** I read the instructions and have talked to other Retailers of the Speed Pro and they have a harness made for the Buick GNX that is a six wire. That is the harness that would work best on my V-6 motor *NOT* the 8 cylinder LT1 injector harness. ****
"All of the sensors and hardware were ordered from FP But were forgotten. We subsequently reordered them and forwarded them to the customer @ NC."
**** If that is the case where are they??? It is funny to me that I paid over $2700 and Mr. Conley acts like he is doing me a favor by "forwarded them to the customer @ NC." even though I never got them. ****
"[EXCEPT COILS] [The client was ALSO informed in the BEGINNING that there
would be some ENGINEERING OPPORTUNITIES with the wiring BUT that between he and I that we could interface the FP with his package. NOTHING in Hot Rodding is EVER a simple bolt on.]"
**** LOL...I have installed Haltech units on Mitsubishi Eclipses and Hondas. I know how Stand alone DFI systems work. I decided to do the Speed Pro because I thought it would work better for my car and *IF* I would have gotten the right system it would have. ****
"[We contacted FP and requested a swap of the special sequential system the customer did not now want for the standard B/B.]"
*** It has been over 2 months since I sent the system back and I still do not have the Bank-to-Bank system that I originally ordered. I have been told by other Speed Pro Retailers that I can get the Bank-to-Bank system in less then 3 weeks. ****
"[His he STILL really calling BEFORE 5:00PM after SIX[6] months?]"
*** No...after 6 months I am still having to *try* to catch Mr. Conley at the shop and not at a race :-(. And after 6 months even after I leave messages *I* still have to call because I never get any calls back. ***
"[His finally figured out that I am at the shop after 5:00PM.]"
*** I happened to catch him on the best day of Wednesday(when he is not out of town at a race) in the 2 hour window of opportunity. ***
"[Not discussed to date is that I am at the mercy of my supplier. If they don't make it and ship it - I cannot deliver it. I called my source AT LEAST once a week to resolve.]"
**** After 8 months of waiting for the correct system it is a little ridiculas. Plus I have confirmed with other sources that I can get what I want in 3 weeks or less. ***
"[THIS IS WHERE I would not like to call anyone a liar BUT ... The customer called and stated that he was having significant problems with his home life and needed to SELL EVERYTHING immediately. He even sent
me (TWICE) a list of components and prices. (I can FAX the list to anyone who might be in the need of some NISSAN specific performance parts.) He stated that he was in dire straights and needed the money immediately and that EVEN A RESTOCKING FEE was acceptable!]"
*** WOW...right there Mr. Conley tells eveyone that I told him I needed a refund ASAP and I was willing to pay a restocking fee!!! It has been over 2 months now and I have yet to see a dime of my money returned. I used the "home life" story to *try* and get things done quicker but as everyone can see it did not help :-(. ****
"[NOT EXACTLY but close ............ I stated that he would get 100% of the price the system sold for. That CPP would not make a cent on the resale.]"
*** I still don't understand why *I* have to wait for the *wrong* system to be sold to get my money back??? That should be a problem between Conley's Performance Plus and the distributor...*NOT* a probelm with Conley's and the customer. I stated and MR. Conley confirmed above that I was willing to pay a restocking fee and get a refund ASAP. I have still not seen a dime returned to me and now I am going to have to go to court to get it :-(. ****
"TRUE, TRUE, TRUE - We sent the system back to the supplier - His initial sale fell thru. He was still unable to send me my money - I was unable to sent the customer his."
*** Again...why is this my problem??? I paid Conley's Performance Plus for a Speed Pro Bank-to-Bank system that I have never received. That has been over 8 months ago and over 2 months since I sent the *wrong* system back to Conley's. The tracking of the box back to Conley's can be seen at the UPS site (1z4x751x0340227256) and is dated August 31st. ***
"[ALMOST TRUE, TRUE, TRUE - We boxed, packaged and shipped the unit to the supplier, spent ##### long distance phone calls, and tried to take care of the customer's dire needs (remember the family problems?] I did not know what the shipping charges were but did not feel was an
unreasonable request BUT .....................never had an opportunity for discussion. The customer " Well at that point I cam unglued"-bad words and things transpired. I told the customer that I would call him when the system came in."
*** Again why should I accept back the wrong system and pay for the shipping??? Why is this *my* problem??? I think *anyone* would be more then a little upset after waiting well over 8 months for something that still is not right and then being told they would have to pay shipping charges to get back the *wrong* system again just so they could get *any* money back. ***
"NOTE: The FIRST TEN[10] WORDS OUT OF HIS MOUTH, after I answered "good afternoon" [after 5:00PM] WAS ... "Are we going to have to settle this in court?" There was no opportunity for open discussion."
*** After I sat on hold for well over 10 minutes I asked "if we were going to have to settle this in court". Mr. Conley began to yell into the phone about his lawyer etc.. This is also after I sent a Fax earlier in the week explaining that I wanted the correct system or my money back or I would have to file in Small Claims court. I made the call to see if we could settle it without going to court. So yes that was the first thing I asked and never got a chance to talk man to man because Mr. Conley hung up on me. ***
"We at CPP have been in business since 1987. We sincerely try to successfully satisfy each and every customer with hi-quality parts & services with a personal touch. We are successful most of the time but OBVIOUSLY we failed here. There are several reasons for this failure. You can decide who did what to who. We will try to be cognizant of deficiencies and address any in the future."
*** I don't understand this statement. Mr. Conley says that "OBVIOUSLY we failed here" but he is still making me take him to court??? ***
"HOWEVER ... We hope you enjoyed ... "THE REST OF THE STORY"."
*** I hope with what I have posted I have proved that Mr. Conley's side of the story is full of lies. There are several things to think about
:
1. *IF* I wanted the Seq system why would I send it back after waiting 6 months for it???
2. *IF* that was the correct system why would I not keep it???
3. *IF* Conley got all the sensors and forwarded them to me why do I not have them???
4. *IF* that system was made with the special "black box" that took over 6 months to get and was the *correct* system why did Conley take it back???
5. Why do I have to wait for the Distibutor to sell the system to get my money back???
6. Why after 2 months of waiting I still don't have the proper system when *other* retailers say they can get what I need in 3 weeks or less???
7. Why did Conley's reciept say that I got a Bank-to-Bank system *IF* I did indeed want the SEQ system???
8. Why did this system cost >$800 more then every other retailer????
Anyway I hope that everyone can see from the *facts* that I posted with the back up proof that I am the one getting screwed :-(.
------------------
Kyle
93 Nissan 300zx TT
10.4 @ 140
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[This message has been edited by Orlando_87GN (edited November 01, 2001).]