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Originally Posted by Doc1of7 Ya, sticking to the subject, does confuse some people.
BTW, how would you feel if you were in Jordan's shoes?. Finding out that the supplier of a product you bought, knew there were defective ones on the market place, AFTER you bought one?.
Ya, he was a couple days over warranty, ya, I guess that makes him deserving of getting no consideration from the supplier, ya, maybe in your world.
What? should I now apologize for being a customer advocate?. BTW, don't hold your breathe.
Yep, a nice weekend is planned. |
I'll just throw in my 2 cents here, from what I'm seeing.
Personally, the fault lies with it being taken apart in the first place... Cooling mist already said that he would've repaird it anyway if he wouldn't have taken it apart and cut the wireing.
I don't see any problems with that... personally, I agree with it. If a customer buys a Cell phone (I own/manage a cell phone dealer) from me, takes it home.. has dropped calls, and flaky screen.. I'll return it. IF that customer so much as loosens a screw attempting to diagnose or fix it themselves... they're SOL. I don't care if they have a PHD in electrical engineering. They're not autoroized to repair/replace faulty board equipment, so they have no business taking it apart.
MOST consumers know this.
NOW.. I don't see where Cooling mist mentioned knowing about faulty products out there... but C'mon... EVERY manufacturer has faulty products out there... Doesn't matter what it is.. there's a defective one out there right out of the box. Manufacturers KNOW THIS... and Accept that some will slip through QC. And they WILL warranty it, AS LONG AS THE CONSUMER DOESN'T TRY TO TAKE IT APART!!!
Cooling Mist said that he sells his units through different compainies as well... He has NO control over wether or not that company sells a known defective unit or not... He can only stop selling to that vendor if the issue is proven and continues.
Motorola can't be responsible if I decide to sell a bunch of DOA phones anyway... I'm responsible for that shady work. Motorola will honor the warranty... IF IT'S NOT DAMAGED.
well.. That's just my opinion...