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Originally Posted by turbosy I figured i'd tell everyone my problems I am having with Coolingmist. I am a recent purchaser of the coolingmist progressive controller. I ended up buying two, one for me and one to go on my friend's syclone. Well, after less than 100 miles, the dang controller broke on me. With ignition on/engine off, the pump just turns on and starts injecting meth into the engine. I used a voltage tester to confirm it was the controller. I sent it back to the manufacturer, coolingmist, and he tells me that b/c I took the backing plate off, which I did to see what was going on inside and to try and fix a "rattle" in the controller, i'm screwed and that he wouldnt warranty it. He also said that there were a few loose screws inside which is why the thing was rattling. Apparently he doesnt know how to correctly tighten the fasteners within the controller. Im guessing that a loose screw his some part of the circuit board or something. I feel wronged by the whole deal and he has lost a customer for life and potentially more customers b/c if I run into any other person looking for alky control kits, I will steer them clear away from coolingmist. Im not saying that all his stuff is garbage, maybe it was just my one controller. At any rate, i'm sending back the other controller that was for my friend and bought him a Razor controller setup. Way better design and definately overly engineered in my opinion.
later
Jordan |
Jordan,
Im sorry you are having issues, but the controller was abused. The unit was taken apart, the screws were missing, the serial port was loose and the harness was cut completely off. If it wasn't for those issues we would have covered the warranty.
Our controller engineering is top notch. Vari-Cool is also manufactured in a controlled setting with a contract manufacturer. Every controller that comes off the assembly line is nearly identical.
We do not cover warranty when the enclosure box is opened. If you had not opened the box and cut the harness we would have warrantied it for you. Also, its very important to note that when you take the backing plate off like you did there are some screws that are VERY difficult to put back on. Its not possible for the screws to come loose until the backing plate is taken off. there is no clearance and the unit will not close with the screws missing or if they are loose. In otherwords, the loose screws were a result of taking off the cover. Absent of abuse we would have covered the warranty.
Every product on the market has a certain percentage that will fail. We have had warranty claims and we always cover them, this is the first time we have refused a warranty.
As far as design goes, I would put our design against any competitors and ours will be at the top of the list. You cant compare an Analog controller to a digital programmable controller. Its pretty easy to see how well engineered and refined ours is.
I recommend in the future what ever product you buy, if you have an issue contact the manufacturer before taking it apart. When you take a product apart the manufacturer does not know if the problem was a result of you taking it apart or if it has a legitmate problem.